Mention FFWEB10 to get 10% off your next move.
Mention FFWEB10 to get 10% off your next move.
We offer comprehensive insurance options to protect your items during every stage of your move—whether you're relocating across town or across states. Cover includes packing, loading, transit, delivery, and storage. Our team will explain what’s included, help you select the right level of protection, and ensure you’re fully informed before moving day.
Even the best teams can’t prevent every bump in the road. From weather to unpredictable traffic or accidental drops, moving comes with risk. Without insurance, the cost of replacing damaged goods can fall on you. With our coverage, you're protected against the unexpected.
Our insurance is clear, comprehensive, and customisable. No vague wording or hidden loopholes—just protection you can count on. Whether you’re moving family heirlooms or commercial equipment, we’ll help you find a policy that offers full peace of mind.
While AFRA Removalists take the utmost care with your possessions, accidents can still happen. Not all damages and breakages are the liability of the removalist.
Insurance is always a wise option when moving house. As part of membership qualification, AFRA members must have public liability insurance, third party property insurance, motor vehicle insurance and carrier's legal liability insurance.
Your removal company should also be able to arrange moving insurance that is designed specifically to cover household goods being moved from one house to another, including during any periods of storage.
You must ensure your removalist is properly qualified to offer you insurance. It is illegal for any non-qualified person to give you financial advice or sell you a financial product. AFRA members are eligible to seek Financial Services Reform Act (FSRA) training, qualifying them to provide you with transit insurance. Ask your removalist if they are qualified to provide insurance.
Your qualified removalist will be able to offer you a Product Disclosure Statement (PDS) and a Financial Services Guide (FSG) and answer any questions you have concerning the insurance of your goods whilst in transit, that means between houses. If a removalist is unable to do this, they may not be qualified to sell you insurance.
When you book your move, let us know you’d like insurance included. We’ll guide you through your options.
We’ll explain the available levels of cover, from basic transit protection to full replacement policies, and answer any questions.
Once you choose your level of cover, we’ll issue documentation and confirm everything in writing before moving day.
Your items are covered from the moment they’re packed to the moment they arrive. You’ll receive full transparency and support throughout.
In the event that something is damaged or lost, we’ll help facilitate your claim quickly, fairly, and with updates.
Once your move is complete and confirmed, your policy concludes, unless you’ve selected extended cover during storage.
We believe insurance should be clear, not complicated. That’s why we explain every part of your policy in plain English, so you know exactly what’s included and how it works.
Unlike standard policies that only cover goods in transit, our insurance can also include packing, loading, unloading, and storage—so you’re protected the whole way through.
If something goes wrong, we won’t make you jump through hoops. We assist directly with claims, respond fast, and work with you to reach a resolution that’s fair and timely.
Our team is here to help. Use our easy quote form or speak with a friendly Move Advisor today.
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